Terms of Service

1. What we do — and what we are not

We provide parcel receiving, inventory storage, order fulfillment (pick, pack, and label), and returns processing. We hand completed parcels to third-party carriers — USPS, UPS, and FedEx — who perform the transport and delivery.

We are not a licensed motor carrier, a freight broker, or a delivery company. We do not operate vehicles, we do not transport goods, and we do not perform last-mile delivery. Nothing on this site should be read as an offer to do so.

2. Plans and the Rate Card

Your charges have two parts: an optional flat monthly plan, and metered activity billed from the published rate card. Because the metered portion reflects real activity — parcels received, items picked, bins used, materials consumed, postage advanced — invoice totals vary month to month and rarely land on round numbers.

• Plan fees are billed monthly in advance and cover the allowances stated on your plan.
• Activity beyond your plan allowance is billed in arrears at the rate card in effect that month.
• Postage and packaging materials are passed through at cost. We do not mark them up.
• Work not listed on the rate card — kitting runs, relabeling, seasonal projects — is quoted in writing and invoiced separately. You approve the amount before we begin.
• We will give 30 days' notice before changing published rates.

3. Payment

Invoices are payable on the terms stated on the invoice. Card payments are processed by Stripe over an encrypted connection; we do not receive or store your full card number. Monthly plans may be set to charge automatically with your authorization.

• Charges appear on your statement as 3RD ROCK LOGISTICS.
• Past-due balances may accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.
• We may hold goods in our possession against unpaid balances to the extent permitted by applicable law.

4. Your inventory

• You warrant that you own the goods you send us and that they are lawful to store and ship.
• Do not send hazardous, perishable, temperature-sensitive, living, illegal, or otherwise restricted items without our written agreement in advance.
• Goods must arrive packaged well enough to be handled and stored safely.
• Declare anything unusually fragile or high-value before it ships to us so we can store it appropriately.

We may refuse, return, or dispose of any item that is misdeclared, unsafe, restricted, or that we are not equipped to handle. Title to your goods stays with you at all times.

5. Cutoffs and turnaround

Orders received before 2:00pm CT on a business day are picked, packed, and tendered to the carrier the same business day. Orders after cutoff, on weekends, or on holidays are handled the next business day. Once a parcel is with the carrier, delivery timing is theirs, not ours, and is not guaranteed by us.

6. Loss, damage, and claims

Report discrepancies in inbound receiving within 10 days of our check-in report. Report loss or damage to a parcel we shipped within 10 days of delivery, or within 30 days of the ship date for a parcel that never arrived.

For damage or loss occurring in transit, the carrier is responsible. We will file and pursue the claim on your behalf and pass through what is recovered. For loss or damage occurring while goods are in our physical possession, our liability is limited to the lesser of your documented cost of the goods or $100 per shipment, unless you have arranged additional coverage in writing before the goods arrive.

7. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost sales, or lost business, arising from our services. Our total aggregate liability for any claim is limited to the amounts described in Section 6.

8. Confidentiality

Each party will protect the other's non-public business information and use it only to perform or receive the services. This obligation continues after the engagement ends.

9. Ending the arrangement

Either party may end an ongoing plan with 30 days' written notice. You remain responsible for charges incurred through the end of the notice period. Storage continues to accrue until your goods are removed from our facility. Goods left more than 90 days after termination with an unpaid balance may be disposed of to the extent permitted by law.

10. Changes to these terms

We may update these terms. The version in effect when you approve a quote or start a plan governs that engagement. Material changes will be communicated to active clients.

11. Governing law

These terms are governed by the laws of the State of Louisiana, without regard to its conflict-of-laws rules.

12. Contact

Questions about these terms: support@3rdrocklogistics.com.