Terms of Service

1. Services

We provide freight coordination, warehousing and storage, pick-and-pack fulfillment, and last-mile distribution services. The specific services we provide to you are the ones described in the written quote you approve. We act as a service provider and freight coordinator; we are not the manufacturer, seller, or owner of the goods we handle.

2. Quotes and Pricing

Rates are quoted in writing before work begins, based on the weight, dimensions, lanes, and volume you provide. The amount you approve is the amount you are billed.

• Quotes are valid for 30 days unless stated otherwise on the quote.
• If actual weight, dimensions, or destination differ materially from what you provided, the rate may be adjusted. We will tell you before billing a difference, not after.
• Accessorial charges (liftgate, residential delivery, redelivery, detention, storage beyond the quoted term) are billed at the rates listed on your quote when they are incurred.

3. Payment

Invoices are payable on the terms stated on the invoice. Card payments are processed by Stripe over an encrypted connection; we do not receive or store your full card number. Accounts with recurring volume may be set up for bank transfer.

• Charges appear on your statement as 3RD ROCK LOGISTICS.
• Past-due balances may accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.
• We may hold goods in our possession against unpaid balances to the extent permitted by applicable law.

4. Your Responsibilities

• Describe goods accurately, including weight, dimensions, and any handling requirements.
• Ensure the goods you tender are lawful to ship and are packaged to withstand normal handling in transit.
• Do not tender hazardous, restricted, perishable, or prohibited materials without written agreement from us in advance.
• Provide accurate and complete delivery addresses and contacts.

You are responsible for the accuracy of what you tender. We may refuse or return any shipment that is misdeclared, unsafe, or that we are not authorized to handle.

5. Transit Times

Transit times are estimates provided by carriers and are not guaranteed unless a guaranteed service is purchased and identified on your quote. Weather, carrier capacity, and other conditions outside our control affect delivery timing.

6. Loss, Damage, and Claims

Claims for loss or damage must be reported to us within 10 days of delivery or, for non-delivery, within 30 days of the scheduled delivery date. We will file and pursue the claim with the responsible carrier on your behalf and share the outcome with you.

Absent a separate written agreement for additional coverage, liability for loss or damage is limited to the carrier's tariff limits, or to the amount we are actually able to recover from the responsible carrier, whichever is greater. Additional cargo coverage is available on request and must be arranged before the shipment moves.

7. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or lost business, arising from our services. Our total aggregate liability for any claim is limited to the amounts described in Section 6.

8. Confidentiality

Each party will protect the other's non-public business information and use it only to perform or receive the services. This obligation continues after the engagement ends.

9. Termination

Either party may end an ongoing engagement with 30 days' written notice. You remain responsible for charges incurred through the end of the notice period, including storage and the removal of any goods still in our possession. We may suspend services immediately for non-payment or for tendering prohibited goods.

10. Changes to These Terms

We may update these terms. The version in effect when you approve a quote governs that engagement. Material changes will be communicated to active clients.

11. Governing Law

These terms are governed by the laws of the State of Louisiana, without regard to its conflict-of-laws rules.

12. Contact

Questions about these terms: support@3rdrocklogistics.com.